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Social Listening and Sentiment

#1 Rated Charleston Company Digital Marketing Agency


Social Media Listening is keeping a pulse on the mood of all aspects of your business. Paying attention to the mood within your circle of influence is as important as listening to a loved one.



Your Business. We keep tabs on the general mood of customers who express emotion and ratings on your business. Interacting with customers can increase the general mood.



Products. Individual products can have their own social mood, especially popular, new, or viral products. We keep an ear to the social mood revolving around these products to inform you of negative or positive influence.



Competition. We also listen to the social mood regarding close competitors. A negative mood can be used to your advantage while a positive mood can be construed as a learning opportunity.



Mob Mentality. God forbid this ever happens to your business on a social media platform and in a negative way. You won’t need to keep an eye out for it, you’ll know the minute it erupts. We have the tools to mitigate such online disasters.



Humor. A great way to increase public sentiment is with social media humor. This can achieved with direct interactions and engagement, individual posts, and even a little lighthearted competition.



Advocacy. Another great way to increase public sentiment regarding your business is through social advocacy. It should always be done in a tasteful manner, never appearing to be self-aggrandizing or done to take advantage of a bad situation. 


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Local SEO (Search Engine Optimization) is a digital marketing strategy that aims to help local businesses appear in local search results. This means that when someone searches for a product or service in a particular location, the search engine shows results that are relevant to that location. For example, if you search for "Italian restaurant" in San Francisco, the search engine will show you Italian restaurants that are located in San Francisco.

Local SEO is essential for small and medium-sized businesses that serve a particular geographic area. These businesses rely on local customers, and they need to appear in local search results to attract new customers and grow their business.

In this article, we will explore the different aspects of local SEO, including the benefits, the strategies, and the best practices for optimizing your website and online presence for local search.

Benefits of Local SEO

Increased visibility: Local SEO helps your business appear in local search results, which increases your visibility to potential customers who are searching for your products or services.

Targeted traffic: Local SEO targets people who are searching for products or services in a specific geographic area, which means that you will attract more targeted traffic to your website.

Increased credibility: When your business appears in local search results, it increases your credibility and makes it more likely that people will choose your business over your competitors.

Increased conversions: Local SEO helps your business appear in front of people who are actively searching for your products or services, which means that you are more likely to convert them into paying customers.

Cost-effective: Local SEO is a cost-effective way to market your business because it targets people who are actively searching for your products or services, which means that you are not wasting money on advertising to people who are not interested in your business.

Strategies for Local SEO

Optimize your website: Your website should be optimized for local search by including location-specific keywords in your content, titles, and meta descriptions. You should also include your business address, phone number, and hours of operation on your website.

Claim your Google My Business listing: Google My Business is a free tool that allows you to manage your business information on Google. By claiming your listing, you can ensure that your business appears in local search results and that your information is accurate and up-to-date.

Get listed in local directories: Getting listed in local directories like Yelp, Yellow Pages, and TripAdvisor can help your business appear in local search results and increase your visibility to potential customers.

Get reviews: Getting positive reviews from customers can help your business appear higher in local search results and increase your credibility with potential customers.

Use social media: Social media can help you promote your business, engage with your customers, and increase your visibility in local search results.

Best Practices for Local SEO

Consistency is key: Your

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